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Delivery Policy

Terms of Sales
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with Transform (Hong Kong) Co., Ltd.  you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Transform (Hong Kong) Co., Ltd. retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Transform (Hong Kong) Co., Ltd. or may in some cases be a third party. Where a contract is made with a third party Transform (Hong Kong) Co., Ltd. is not acting as either agent or principal and the contract is made between yourself and that third party and will not be subject to the terms of sale which they supply you. When placing an order with Transform (Hong Kong) Co., Ltd., you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged. Such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

(c) Payment
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Order confirmation
As soon as you place your order with Transform (Hong Kong) Co., Ltd., you will receive an order confirmation e-mail.  This means that Transform (Hong Kong) Co., Ltd. have received your order in our system and pre-authorized your credit card for the purchase.  As soon as Transform (Hong Kong) Co., Ltd. receive your order Transform (Hong Kong) Co., Ltd. automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on back order or unavailable Transform (Hong Kong) Co., Ltd. will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days) Transform (Hong Kong) Co., Ltd. will process the charges and submit the order for shipment.

 All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within five business days from the date of your order.  Transform (Hong Kong) Co., Ltd. will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  If you do not receive tracking information from us within six business days of your order feel free to follow up with us

Shipping Policies
Shipping will be paid by the buyer, unless agreed upon by the seller at the time of purchase. Shipping costs may double if shipping internationally. If any item is damaged during shipping, seller will not be held responsible.

Shopping Conditions
Free shipping for purchase $500 or above, purchase under $500 need to pay delivery charge, Hong Kong island $180, Kowloon & New Territories $150. (No shipping provided for Discovery Bay, Lantau Island, Ma Wan, Airport, border restricted area , outlying islands and mailbox)

Shipping of goods within 5 working days upon order confirmed.

Shipping time: Mon–Fri 9:00-18:00. Not available on Sat, Sun & public holidays

** In case of any dispute, the decision ofTransform (Hong Kong) Co., Ltd. shall be final.